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Crookes and Crosspool’s Labour team tackles Royal Mail bosses on poor service

Ruth Milsom posting a letter in a Royal Mail postbox in Crosspool

Crookes and Crosspool Councillors Ruth Milsom and Minesh Parekh, and Hallam MP Olivia Blake met with Royal Mail regional managers on 29 February 2024, following complaints from residents about irregular and delayed letter deliveries.

They presented findings from a survey of residents, including a number of cases where people have missed appointments or hospital letters because letters have been delivered late.

The Royal Mail representatives held their hands up, admitting that delivery services from the Tapton Hill Delivery Office have not been up to scratch.

Olivia, Ruth, and Minesh insisted that a plan of action be brought forward as soon as possible, to bring services back to the level customers expect.

  • Crookes & Crosspool Ward Royal Mail Letter Post Survey Conducted online between 18th December 2023 and 28th February 2024. Councillors Ruth Milsom and Minesh Parekh, and Olivia Blake MP presented these findings at a meeting with regional Royal Mail managers on 29 February 2024. Total responses analysed: 158
  • Question 1: IS ROYAL MAIL MEETING ITS UNIVERSAL SERVICE OBLIGATIONS FOR LETTER POST? Yes: 7 responses (4.43%) No: 145 responses (91.77%) No answer: 6 (3.8%)
  • Question 2: IS THE CUSTOMER CONCERNED ABOUT FREQUENCY OF LETTER POST DELIVERIES? Yes: 143 responses (90.51%) No: 12 responses (7.59%) No answer: 3 (1.9%)
  • Question 3: HAS THE CUSTOMER MISSED AN IMPORTANT DATE OR APPOINTMENT IN THE LAST YEAR? Yes: 51 responses (31.28%) No: 103 responses (65.19%) No answer: 4 (2.53%)
  • Question 4: HAVE LETTERS BEEN DELIVERED 3 OR MORE DAYS AFTER THE DATE ON THE LETTER? Yes: 128 responses (81.01%) No: 3 responses (1.9%) Unsure: 24 (15.19%) No answer: 3 (1.9%)
  • Question 5: HOW MANY DAYS PER WEEK, ON AVERAGE, DOES THE CUSTOMER RECALL HAVING RECEIVED LETTER POST OVER THE LAST YEAR? 1 day: 44 responses (27.85%) 2 days: 63 responses (39.87%) 3 days: 34 responses (21.52%) 4 days: 6 responses (3.8%) 5 days: 5 responses (3.16%) 6 days: 3 responses (1.9%)
  • SUMMARY 92% of respondents said Royal Mail is not meeting its Universal Service Obligations.* 90% of respondents are concerned about the frequency of letter deliveries. 1/3 of respondents said they had missed an important date / appointment in the last year because of late delivery of letters. Under 1% of respondents said they receive letter post 6 days a week. Only 9% said they receive letters on 4+ days a week. *Royal Mail's Universal Service Obligations are: * To deliver letter mail 6 days a week Mon-Sat; 93% of 1st class mail delivered within 1 working day; 98.5% of 2nd class mail delivered within 3 working days; complete 99.9% of delivery routes on each day.
  • What residents of Crookes & Crosspool are saying about Royal Mail deliveries
  • What residents of Crookes & Crosspool are saying about missed appointments.
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